Avatar for Agent IQ

Agent IQ makes banking personal again by putting a personal branch in every pocket

Sr. DevOps/Infrastructure/SRE Engineer

Apply now
About Us

Agent IQ is using conversation-driven artificial intelligence and machine learning to enable brands to scale customer engagement while providing personalized service. The platform learns from human interaction to empower agents to do more, faster and better. Our technology is proven to improve customer satisfaction, agent efficiency, and profitability.

Our team is doing ground-breaking work in building an intelligent platform which are disrupting how brands interact and build relationships with customers. We're excited about the opportunities ahead to continue to create an even more differentiated product offering to the world.

To achieve this we're building an amazing team, and here’s where you come in...

Role Description

As a Sr DevOps Engineer you will lead, help build and guide the technology future at Agent IQ. You will be given responsibility to drive positive mature technology improvements into engineering and all other areas of business. You will be a deciding voice in the direction of technology solutions to support the business.


Responsibilities
* Develop and implement internal systems, processes, and best practices to be used by other teams designed to increase productivity
* Automating deployment, monitoring and site reliability for cloud platforms
* Participate in deep architectural discussions to ensure solutions are designed for successful deployment, security, and high availability in the cloud
* Recommend architecture to meet business requirements
* Design and maintain the customer facing and corporate global data center technologies
* Design, implement, and maintain server, storage, network, and security infrastructure
* Design, implement, and test disaster recovery and business continuity architecture
* Ensure all infrastructure components meet proper performance and capacity standards
* Troubleshoot production issues and respond to escalations
* Verify and resolve configuration and other non-software related issues
* Coach and mentor other engineers on methods and techniques

Requirements
* Hands-on technical expert in the DevOps
* Responsible technologist Expertise working with GCP/AWS
* The ability to plan and execute technology project for our technology and business teams
* Experience with infrastructure management tools such as: Docker, Terraform, Jenkins
* Experience with High Availability setups using multiple strategies (master/slave, federation, etc.)
* Thrive in a diverse, dynamic environment that leverages multiple tools and languages
* Live and breathe all things security
* Have mature opinions on how technology changes are planned, implemented and maintained
* The ability to communicate effectively with thoughtfulness and maturity
* Make technology decisions that are best for the business of Agent IQ
* Actively participate in maturing the engineering organization
* The ability to remove obstacles, and weaknesses that slow you and the Engineering Team down
* Experience scaling infrastructure that interacts with 3rd party services
* Experience with Postgres databases
* Colocation experience
* Have built infrastructure to detect problems, monitor health and performance of servers
* BA/BS degree or equivalent, preferably with a numeracy base

Our Environment
* AWS/GCP hosted infrastructure
* Linux
* Node.js 
* Python
* Elasticsearch
* Docker
* Jenkins

Perks
* Competitive salary + equity
* Full medical/dental/vision benefits
* Unlimited PTO policy
* Weekly team lunches; happy hours; tons of snacks in the office and all-you-can-drink coffee
* Convenient office within a 3 minute walk from BART/Muni Underground
* Agent IQ swag
* Commuter benefits
* Great teammates


Location
San Francisco
Job type
Full-time
Visa sponsorship
Not Available

Healthcare

Full medical/dental/vision benefits

Equity

Competitive salary + equity

Generous vacation

Unlimited PTO policy

Company meals

Weekly team lunches; happy hours; tons of snacks in the office and all-you-can-drink coffee

Commuter

Commuter benefits

Miscellaneous

Agent IQ swag

Miscellaneous

Convenient office within a 3-minute walk from BART/Muni Underground

Miscellaneous

Great teammates

Agent IQ at a glance

Agent IQ makes banking personal again by putting a personal branch in every pocket

Agent IQ focuses on SaaS, Artificial Intelligence, and Customer Service. Their company has offices in San Francisco. They have a small team that's between 11-50 employees. To date, Agent IQ has raised $8.5M of funding; their latest round was closed on February 2018.

You can view their website at http://agentiq.com or find them on Twitter.

Similar jobs to Sr. DevOps/Infrastructure/SRE Engineer at Agent IQ

Avatar for Ansa
Virtual assistant AI that symbiotically optimizes your health
Avatar for Twitch
Come together live every day to chat, interact, and make entertainment together
Avatar for Sling Health
Modernize every doctor's office with remote medical teams
Avatar for Bardo
The world's first experiential healing platform
Avatar for SprintFWD
Fitness-tech product development consultancy
Avatar for Facet
The first no-code platform for real-time analytics
Avatar for Overview
Machine Learning Error Detection in Manufacturing
Avatar for Done.
Personalized & Accessible ADHD Treatment