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The world's first social agency search platform for businesses

Product Education Specialist

$25k – $40k • 1.0% – 1.0%
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At Agency Vista, we want to ensure that both our customers and employees are confident in using our products as well as understanding their business and industry impact. We have built a great product for digital agencies but we realize that learning and getting through a new system for an agency is tough. They are super busy and with all the benefits Agency Vista has to offer them, it is tough for them to find time to invest into learning the system to get the most out of it.

We are looking for an all-star Customer Education Specialist to join our team. Your main objective will be to increase the system use across our customers and to answer their questions. Your responsibilities will include:

  • Answering all customer quesitons
  • Hosting regular virtual office hours (webinars)
  • Reaching out to customers (phone and email) to proactively help with the setup.
  • Build up a knowledge base (help center)

If you are a top performer with excellent people skills, the desire to dive deep into new technology and have a knack for problem-solving, please apply!

This is a role with career growth potential. We are looking for candidates who are eager to develop their professional and technical experiences, and are ready to take their skills, experience and customer support career to the next level!

The Experience

  • Driven by empathy and a desire to help others
  • Proactive self-starter with a high standard for quality
  • Natural problem solver
  • Exceptional verbal and written communication skills
  • Strong work ethic and desire to consistently be better
  • Grounded in composure, patience and optimism
  • Comfortable working in a fast-paced and dynamic environment
  • Proven success of customer-facing experience (SaaS Industry experience a plus)

Agency Vista at a glance

The world's first social agency search platform for businesses

Agency Vista focuses on Social Media Platforms and Social Media Marketing. Their company has offices in New York City. They have a small team that's between 1-10 employees.

You can view their website at https://agencyvista.com

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