Curated Products For Mama & Baby with Monthly Subscription and Quality Content
Customer Support Specialist₹30,000 – ₹40,000
Customer Support Specialist
The Customer Support Specialist is responsible for building meaningful,effective and helpful association with customers.
Candidate must understand the mindset of young parents looking to discover sustainable product options and make right choices for their little ones.
Candidate must be well versed with the mom and baby market/products and should be able to help solve customer queries and effectively drive conversions thereafter.
Job Profile :
Handling all communication channels including phone calls, emails, chat bot and WhatsApp
Answering all queries regarding products, services, concept or any information required by the customers and helping them with orders,replacements,refunds,cancellations etc
-Building a one on one connect with priority customers and regularly engage with them regarding new products,services,events etc
- Creating an automated flow of after sales service via emails, calls and messages leading to a complete end to end purchase life cycle
-Documenting, aligning tickets and recording all communication for better inputs for product planning ,requirements and forecasting.
MAMA & PEACHES at a glance
MAMA & PEACHES focuses on E-Commerce, Marketplaces, Content Discovery, and Subscription Businesses. Their company has offices in New Delhi. They have a small team that's between 1-10 employees.