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Curated Products For Mama & Baby with Monthly Subscription and Quality Content

Customer Support Specialist

₹30,000 – ₹40,000
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Customer Support Specialist

  • The Customer Support Specialist is responsible for building meaningful,effective and helpful association with customers.

  • Candidate must understand the mindset of young parents looking to discover sustainable product options and make right choices for their little ones.

  • Candidate must be well versed with the mom and baby market/products and should be able to help solve customer queries and effectively drive conversions thereafter.

Job Profile :

  • Handling all communication channels including phone calls, emails, chat bot and WhatsApp

  • Answering all queries regarding products, services, concept or any information required by the customers and helping them with orders,replacements,refunds,cancellations etc

-Building a one on one connect with priority customers and regularly engage with them regarding new products,services,events etc

  • Creating an automated flow of after sales service via emails, calls and messages leading to a complete end to end purchase life cycle

-Documenting, aligning tickets and recording all communication for better inputs for product planning ,requirements and forecasting.

MAMA & PEACHES at a glance

Curated Products For Mama & Baby with Monthly Subscription and Quality Content

MAMA & PEACHES focuses on E-Commerce, Marketplaces, Content Discovery, and Subscription Businesses. Their company has offices in New Delhi. They have a small team that's between 1-10 employees.

You can view their website at http://www.mamaandpeaches.com or find them on Twitter, Facebook, and LinkedIn.

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