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Changing how we support online customers in real-time

Changing how we support online customers in real-time

Acquires users are support agents, who help online customers. One of the most requested tools for support agents is to allow them to visually see and interact with the customer screen since typically they are using a basic chat solution or over the phone. In this scenario, agents are typically trying to guide the customer blindly which increased handle time and decreases conversions. Acquire is an omni-channel messenger, which allows customers who are on a website and require support to start a chat or a video/voice call through the web. In addition to this, our most used feature ‘co-browsing’ allows support agents in one-click and no downloads to see and interact with the customer web screen. We work with customers such as Discover Financial, Elevate, Samsung, Benefit focus, Pagerduty, etc. In each scenario our customers are trying to assist customers through pain points their customers are experiencing on their website, whilst trying to improve handle time and conversions.