Lead Systems Engineer III - TechOps

AbleTo, Inc. is a market leader in providing technology-enabled behavioral health care. AbleTo has been treating patients for over six years, and improves patient outcomes and lowers costs by providing treatment that integrates behavioral and medical health care. AbleTo's structured therapy programs strengthen medical recovery and self-care among members with chronic or complex clinical needs. AbleTo analytics, coupled with our multi-channel engagement platform, identify and engage members with unmet, often undiagnosed, behavioral health needs. A proprietary platform connects individuals and their care teams with AbleTo licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. AbleTo programs are clinically proven to improve both behavioral health and medical outcomes while lowering overall spending for higher-cost, higher-risk members.

Members of AbleTo’s Technical Operations team work behind the scenes to keep everything up and running smoothly. The team uses their talents “for good” and is responsible for supporting the technology that is used by all parts of the company to deliver our programs.

Primary Responsibilities

• Incident resolution and prevention
• Configuration and change management
• Tier three end-user technical support
• End User system architecting and monitoring
• Design and implement laptop provisioning processes using Jamf and Intune
• Training junior TechOps staff
• Continually improve identity and access management
• Setup and maintain:
  • Mac, PC & Chrome workstations
  • conference rooms voice/video
  • local office telecommunications
  • secure printing
• Software licensing and patch management (Including MS Office and Adobe products)
• Create and maintain documentation

Position Requirements

• Bachelor’s degree in a computer science related field or at least 5 years of experience
• 3+ years of demonstrated IT Service Management (ITIL) experience
• 4+ years of IT/helpdesk experience
• Strong MacOS and Windows 10 troubleshooting experience
• Experience configuring and maintaining Windows Server 2016 and beyond
• Strong G Suite administration experience
• Experience configuring and maintaining Jamf and Intune
• Strong IT service desk systems experience, preferably Jira Service Desk
• ITIL v3 practitioner certification required, intermediate preferred
• TCP/IP network troubleshooting skills. Experience with Fortinet a plus
• A/V experience, including Zoom conference room, meeting, and webinar setup and troubleshooting
• Experience configuring printers and print servers
• Experience with VOIP systems
• Experience performing user management via LDAP or MS Active Directory
• Network+ certifications a plus
• Experience with bash, python, and powershell scripting
• Experience with SAML and Oauth technologies

Competencies

• Ability to think strategically, plan, execute, measure results and drive continuous improvement
• Strong technical background with excellent written and verbal communication skills
• Professional attitude and demeanor with great team collaboration skills
• Discipline and organization to handle multiple priorities simultaneously
• Demonstrate personal ownership of and follow through on assignments

Quality Management Responsibilities:

• changes to controlled configuration item baselines.
• Perform risk assessments, develop corresponding test and rollback plans, and systematically follow ITIL best practices when implementing ALL

AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company.

Upon the acceptance of an offer to enter into this agreement, AbleTo requires the satisfactory completion of reference and background checks and successful completion of drug testing in accordance with local, state and federal laws.