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Customizable AI for Bond Traders and Investors

Head of Customer Success – Trading Technology

$60k – $80k • 0.25% – 3.0%
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This is an exceptional opportunity for a young account executive to join a successful revenue-generating trading technology company with a ground-breaking AI product in capital markets. You will drive our growth, while developing relationships with some of the most innovative fixed income houses, and over time will build your own client success team.

About Us:
7 Chord is an award-winning FinTech company in NYC. BondDroid, our proprietary AI system, empowers bond traders and investors with predictive pricing and trading signals. The firm was founded by bond market veterans and renowned machine learning researchers. We are backed by strategic investors and an elite group of former Wall Street executives.

• Benzinga Global Fintech Awards List-maker for Best in AI.
• Markets Choice Award for “Excellence in AI” 2019
• “Most Innovative FinTech startups of 2019” list by Harrington Starr
• Techstars Class of 2017
• FinTechSandbox Alumni and data provider

What You'll Do:
Customer Success Manager is responsible for maintaining a portfolio of customer accounts that includes the world’s leading buy-side and sell-side credit trading teams, and financial intermediaries. You will:

• Serve as the internal voice of the customer while working with the 7 Chord’s product and software development teams to exceed customer expectations. Effectively communicate customer feedback and solve ad-hoc issues as needed.
• Delicately govern customer relationships towards specific metrics associated with onboarding, product adoption, conversion of product trials to paid contracts, expansion and retention of existing relationships.
• Consistently illustrate the value delivered through BondDroid suite of products through customer interaction, managing marketing campaigns, roll-out of new functionality.
• Collaborate with marketing and act as a stakeholder in developing of the support resources.
• Stay current and educate customers on BondDroid products, competitive landscape and innovation trends.


Qualifications:
• Prior account management experience with an electronic platform, brokerage, fixed income prime brokerage or capital markets enterprise software.
• BS/BA in finance, economics or information systems. Bond math a must.
• Proficiency with the modern productivity tools, and ability to learn new technology.
• Strong verbal/written communication & presentation skills; extraordinary listening skills.
• Ability to recognize and maximize new business opportunities and comfort with negotiation.


Comp, Benefits, Perks:
• Competitive salary. Equity. Enormous growth potential.
• Subsidized health insurance, transportation benefit and 401K.
• Continuing education stipend.
• Free state-of-the-art gym and wellness center on premises. Access to the open private waterfront space, half-court basketball court, outdoor terraces, training and conference facilities, cafeteria and lounge.

Office is located in the Brooklyn Navy Yard’s brand-new Dock 72 building with the stunning views of downtown Manhattan. Brooklyn Navy Yard, a 200-year-old industrial park and the hottest growing NYC tech hub, is home to 350+ companies employing over 10,000 people. 10-minute ferry ride from Wall Street or 34th street. 7 min shuttle from Dumbo’s Jay Street or Atlantic Terminal subway stations.

Please send your resume, including your linkedin and/or github profiles to: careers@7-chord.com

Healthcare benefits

Equity benefits

Free gym and wellness center, half-court basketball court

Professional development

Company events

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