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Expert advice over the phone on Everything you own

Customer Success Champion

$40k - $60k • 0.01% - 0.02%
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As the largest product help site in the world, we’re defining the new way to deliver Expert Help from the touch of your phone. Being in such a position to ease frustration, we recognize that providing our users with a delightful experience is critical to our success. We're looking for a Customer Support all-star to take charge of customer happiness.

The right person will be comfortable in an "all hands on deck" environment, loves solving people problems and can thrive in a startup culture. This role is all about solving problems to our users.

You…

Will be an integral leader of our Customer Happiness Team. You’re not afraid to roll-up your sleeves and help our support team crank through tickets. You are an expert at using Zendesk, Stripe, and handling billing, refunds, and payment processing issues.

On any given day, you’ll be doing one or all of these things:

• Troubleshoot and find simple solutions to customer issues early, late and often.
• Absolute passion in being the voice of 6YA to our customer
• Ability to deliver delight through written correspondence and email or phone support
• Tech savvy and able to gracefully guide the 6YA Community through our app and site
• Strong critical thinking skills when applied to technical and non-technical issues

Must Haves

• Pleasure from delivering happiness
• Startup DNA: Highly collaborative, self-starter, always interested in learning
• Strong relationship building skills and a clear communicator
• Effective problem-solving skills
• Ability to manage multiple priorities and tasks simultaneously
• Technical Aptitude
• Analytical and Creative
• 3+ years experience in a previous Customer Support role
• Experience with Zendesk (or similar ticketing system)

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