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Engineering Recruitment Designed by Engineers for Engineers

Desktop Support Technician

$42k – $55k
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The Desktop Technician will be responsible for providing desktop, laptop, workstation and thin client hardware and software support for facility and home-based users globally. Provides 2nd level support for the I.T. Service Desk for incident management\provisioning resolution and may provide frontline phone support as needed. Coordinates various technology rollouts, installations, IT request processing and IMAC (Installations, Moves, Adds and Changes). Will provide end user and I.T. training on hardware\software environment. Escalates to Desktop Engineers support team when necessary. Documents problems and resolutions. Participates in the testing and evaluation of new desktop applications, packages, images and implements prototypes.

Interaction with different business groups is vital within this role and requires an understanding of multiple business segments and I.T. impact on their functions. Professional cooperative when working with internal customers, team members and management is essential.