Clutter

VP of Operations at Clutter

Los Angeles · Full Time
Clutter is an on-demand self-storage startup using technology to disrupt a highly fragmented $33B/year industry. Read More
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Job Description

Clutter is an on-demand, physical storage and moving company based in Los Angeles that is rapidly disrupting a $33B/year industry. We’ve raised $100m from a number of VCs, including Sequoia Capital and Google Ventures. We currently have ~1,000 employees and ~10,000 customers in 7 major markets across the U.S. with plans to be in 50+ markets, domestically and internationally, in the next 5 years.

We are looking for a pedigreed, driven, and process-oriented VP of Operations to oversee Clutter’s fast-growing national operations team, which has experienced 3x growth in headcount within the last four months. This person will directly manage five Regional Directors and indirectly manage dozens of Managers/Supervisors and hundreds of hourly Associates across the country. The VP of Operations will also be a member of Clutter’s Executive Team and report directly to the CEO.

Responsibilities:

-Work closely with the Executive Team/CEO to create and implement operations processes and policies on a national scale
-Manage a growing supply chain of 700+ operations employees, 10+ warehouses and a fleet of 200+ vehicles
-Enforce and strengthen Clutter’s performance management culture; we have very high standards for performance and accountability at all levels across the organization
-Collaborate cross-functionally with our Product, Engineering and Customer Experience teams to optimize quality of service to our customers
-Drive continuous improvement across the entire supply chain with data-driven decision-making in partnership with the Finance team

Requirements:

-Bachelor’s degree from a top university (MBA strongly preferred)
-15+ years of overall operations experience, ideally including experience at a large multinational organization
-Previous experience as a VP, Director, or Senior Operations Manager required
-Background in management consulting, finance and/or engineering preferred
-Experience building, coaching and training large teams in a dynamic environment
-Obsession with process and quality control
-Ability to identify top-tier talent that consistently raises the bar of excellence
-Ability to leverage complex data to identify trends and drive strategic decisions
-Passion for continuous process refinement and improvement (Kaizen)

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What We're Building

Most companies fail to ever find true product/market fit. At Clutter, we're fortunate to provide a consumer value proposition that people love and one that makes economic sense. Clutter is the future of self-storage. Americans spend over $33B/year on terrible existing self-storage options that require you to rent a truck, get help moving, quickly lose track of what you have in storage, and deal with a frustrating do-it-yourself customer experience. Clutter is a technology company that uses an asset-light logistics model to pick up, securely store, and efficiently retrieve the items our customers store with us. We’re convenient, affordable, and give customers a photo inventory of all their stored items.

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