All the tools you need Payments, digital receipts, open tickets, inventory, reports, and more-Square makes it all easy. Powerful enough for every business… · More From retail to bakeries, Square's POS system serves every kind of business. Works on Apple and Android The Square POS app is free to download.
What I Do
I build trust and understanding with team members to offer direct and actionable coaching and career development. I want to help unlock a team's potential so they are empowered to deliver excellent support to customers.
I spearheaded teams in 2 different organizations to overcome month-long deficits in their SLAs to maintain a stellar 24 hour SLA over phone, email, and chat services. Piloted phone systems from the ground up to help determine capacity, scaling, and tone. Developed training suites to enable fellow agents to accelerate their grasp of product, policy, and procedures. Devised a system of best-practices to measure both individual and team success.
Looking to forge the foundation of a customer support team to scale with the business and maintain an impressive level of customer education and satisfaction. I'm looking for a company that wants to invest in their employees and knows how this investment pays out in customer satisfaction.