Chat Center is a solution for any organization, business or developer to provide instant messaging communications to customers, users, employees and other stakeholders.
Chat Center is at core a SaaS Cloud Service - enabling Universal Chat Names or IDs, Chat IDs are expressed as URLs. A Chat Center customer can receive inbound chats on their smartphone from customers who “Click to Chat” from any web or email link.
Anybody can therefore reach the Chat Center user without needing to install an app.
Click to Chat is important for businesses, especially where the business owner is not sat at a desk, and needs to respond to customers on their mobile. It effectively turns a smartphone into a business owners call center.
Chat Center was incubated at Archimedes Labs in Palo Alto.
Every business, developer and individual on the Planet can be reached for Chat via a Chat ID hyperlink.
There is an iOS, Android and Web App, sitting on top of a SaaS service. The SaaS serve also has an API.