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Chainalysis

Technical Support Engineer (Europe-based time zone) at Chainalysis

Copenhagen, Remote · Full Time

Chainalysis enables people to safely transact on the decentralized internet and prevent abuse of cryptocurrencies by malicious actors. Our customers have checked over $25 billion worth of transactions using our risk management software. We are backed by leading investors with Point Nine Capital, Techstars and Digital Currency Group among others. We work with leading financial institutions, such as Barclays, and law enforcement agencies, like, Europol to protect the integrity of our financial system and increase the potential for decentralized technology to blossom.

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Job Description

Role

We are looking for a Technical Support Engineer Engineer to provide great technical support for our customers. While we serve customers worldwide, this position is an external customer facing role with a focus on Europe-based customers. You will be able to work from anywhere close to or within central European time (and, of course, are welcome to work from our Copenhagen office with the rest of the team located in Copenhagen). You will be a member of our Customer Success team which is rooted in our Copenhagen office, and some light travel is to be expected. As a member of our team you will be given significant project ownership and responsibility. We value and are passionate about providing high-quality technical support to our clients. If that sounds interesting to you, then please get in touch.

Requirements:
• Development background with strong emphasis on API integrations

• Experience with HTTP-based APIs

• Python programming experience

• Familiarity with Java

• Familiarity with both Linux and SQL databases (postgres)

• Good troubleshooting skills and technical understanding

• Light travel expected

• Fluency in English

• Responsiveness
• Passionate and happy

• Excellent communication skills

You may also have:
• Good Git knowledge

• Experience with Frontend development

• CISSP Certificate, or similar

• Knowledge of Bitcoin and cryptocurrencies at a technical level

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What We're Building

Chainalysis builds trust in blockchains between people, businesses, and governments. Our Blockchain Intelligence Platform powers our compliance and investigation software for the world’s top institutions. With offices in NY, D.C., and Copenhagen, Chainalysis is global and backed by Benchmark and other leading names in venture capital.

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Chainalysis Team

Michael Grønager
CEO of Chainalysis, Technologist, public speaker, bitcoin expert. Board member at a Top500 Super Computer Center - NSC, Sweden.
jonathan levin
Co-Founder and CRO at Chainalysis. Economist hacking on radical financial privacy and transparency.
Jan Møller
I am a senior IT-developer with a proven track-record of successfully delivering high quality IT-solutions on time
Dan Brière
Growth @Chainalysis, previously Co-Founder @Columbia Venture Partners, Business Ops @TrekkSoft. Business studies at TCU and @Columbia Business School.
Silvia Lacayo
Product Marketer | B2B, B2C SaaS | Analytics 10+ years experience in marketing across startups and Fortune 500 alike
Darius Daftary
I am a software developer with extensive experience working at startups.
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