CaterSpot

Customer Success Trainee (with full-time option) at CaterSpot

Singapore · Full Time

Work along experienced serial entrepreneurs to disrupt the largely offline catering industry and help companies remove the hassle of ordering catering for their teams. Reach out: jobs[at]caterspot.com - Please include in the Subject: "Application to" Position - Country - Your name and last name

Apply to CaterSpot

Job Description

Responsibilities:
• Build and maintain relationships with CaterSpot’s corporate and individual customer base.
• Setting up and optimizing CaterSpot’s customer service standards through innovation.
• Working collaboratively with other members of the Live Ops team
• Put in place and maintain good reporting on the teams KPI’s and usage of the tools.
• Prepare training material and coach all stakeholders using the tools on the best practices.
• Supervising the day-to-day work of operations support staff.
• A whole load of exciting ad hoc tasks and challenges!

Requirements:
• First working experience with, preferably with focus on operations or customer success
• Fluent in English. Proficiency in Cantonese or Mandarin would be an advantage.
• Demonstrated ability to work in a fast-paced customer facing environment. High attention to detail.
• Tech savvy, good PC skills, e.g. MS Office, Google Docs, Google Sheets.
• You have passion for making people happy: You have an eye for opportunities to impress customers with service that goes above and beyond.
• A quick and calm thinker when under pressure, multitasking pro! Enjoy talking and listening to people.
• Strong communication and organization skills - the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well.
• Self-motivated and a great team player - if you don’t know the answer, you know where to look and who to ask!

What we offer:
• Paid traineeship and option for full-time employment with full-time salary after 3 months of traineeship
• Equity stake in the company
• Become one of the first team members of the Asia’s fastest growing online catering marketplace.
• Work with a multicultural team - our teams are from 8 different nationalities
• Open, respectful, fun company culture with people who seriously enjoy what they are doing.
• Great exposure into multiple aspects of a fast-growing, game changing business.
• Real impact on the company's growth and evolution and be rewarded for it

Apply Now

What We're Building

Caterspot is an online B2B catering marketplace that connects companies with great local catering options. Caterspot offers users the possibility to order 1,000+ catering menus and options from a curated list of caterers and restaurants in Singapore and Hong Kong.

Founded by Serial Entrepreneurs, we’re looking for people with an ownership mentality who want to work with like-minded folks to build something huge. We're excited to disrupt a US$50B industry globally.

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Other Jobs at CaterSpot

CaterSpot Team

Camilo Paredes
Founder & CEO @CaterSpot / Co-Founder @Grouvly / Co-Founder @Duriana / Co-founder, MD foodpanda @Rocket Internet LatAm / Building companies in SEA & APAC.
Amanda Ernst
Founder & CPO @CaterSpot • Co-Founder @Duriana (m-commerce) • Worked at @Rocket Internet • Studied @Queen's University University
Karren Ellen Rebosura
Cofounder of Grouvly; Worked at large e-commerce applications like: Ayosdito.ph, Berniaga.com, Friendster.com, Zalora.com, Lazada.com.
Michael Burns
Co-Founder @ Grouvly. Former Design Lead @ AwesomeWeb
Andrew Ng
Executive Director of Triplestar Capital, ex-HSBC and SocGen investment banking
Jye Sawtell-Rickson
Worked at @CaterSpot, @KPMG, @QIC • Founder @uniTutes • Studied Physics and Engineering at @Imperial College London, @University of Queensland
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Have Questions? Ask Us Anything

What makes CaterSpot a unique place to work at?
High-growth startup who knows how to have fun. You'll work with great people and have massive impact.
Camilo Paredes
Founder & CEO at CaterSpot since 2016
How many people are you hiring in the next year?
25-30
Camilo Paredes
Founder & CEO at CaterSpot since 2016
What is your office environment like?
Great Atmosphere, Awesome People to Work With. We're a very ambitious team and we come everyday to make stuff really happen
Camilo Paredes
Founder & CEO at CaterSpot since 2016

CaterSpot Investors

Triplestar Capital
Triplestar Capital is a family investment office established by the 3rd generation of the family behind the Tat Hong Group