Casengo is customer support software from the Cloud, enabling web shops and small companies to better support their customers through sociale media, chat, and email.
Casengo is the 'Whatsapp' for customer service. Casengo delivers social customer support software (social media, live chat, email, mobile) in the Cloud. Today's customers don't want to be dictated by a company on how (email and telephone) and when (9am-5pm) to approach them. They want to engage 24-7-365 through their preferred mode of communication, whether that is through online chat, social media or traditional methods. Companies are finding themselves stuck between email services not fit for purpose, and enterprise customer support solutions that are too complex and expensive. Casengo provides simple, affordable and easy-to-use customer support software for the social enterprise. Revenue model is based on the Freemium concept.