Integrate Zendesk with Slack to create efficient workflows. With BubbleIQ, customer support, IT and HR teams can engage coworkers and customers in the support process to increase agent efficiency. Customer support teams can manage private customer channels in Slack, IT and HR teams can allow employees to create tickets from Slack.
Tickets in Slack are synced with Zendesk through a thread in… · More Slack. Messages in the thread automatically create responses to the Zendesk ticket, allowing coworkers or customers to respond in a familiar chat-based environment while keeping everything organized. Tickets can also be quickly assigned, tagged, prioritized, and responded to from Slack. The end result is a better chat-based experience for coworkers and customers, and more efficient agent workflows.