Exhibit top-tier customer service to our clients by clearly and empathetically responding to customer phone calls and emails *Handle highly sensitive escalated customer service...more issues by prioritizing and qualifying while being highly transparent with the team Daily coordination of order fulfillment between techs and customers * Facilitate communication between all departments Working with upper management to find solutions for delayed or unserviceable orders Quality assurance for representatives
Head of Customer Service
2015 - 2017 (almost 2 years)
* Assisting customers with online order issues and facilitated returns for a growing beauty company. * Fulfilled orders via Amazon, Overstock, Groupon and Art Naturals website...more as well as dealing with customers on those storefronts. * Verifying shipping and delivery with carriers and also updating and rerouting products. * Working with Account Managers to ensure delivery and quality of products. (i.e. Amazon) * Working with upper management to find solutions for delayed or undeliverable items. *
* Actively assisted customers by answering phone calls and providing information about the company and operations. * Engaging in multiple tasks such as booking flights, fixing...more reservations and fulfilling special service requests. * Maintaining current and accurate knowledge of airline procedures, promotions and company safety standards.
* Served as a mentor to trainees by providing guidance on bar etiquette as a student manager. * Managed all areas of the bar, hospitality, customer service in regards to guest...more relations. * Worked in a fast paced environment while at the same time ensuring quality of product * Maintained and balanced monetary funds at the end of every shift.