DiscoverStartupsBrand Embassy
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Social customer service software

Website
Location
Company size
51-200 people
Total raised
$1M
Company type
StartupEarly Stage
Markets
Social MediaAnalyticsBrand MarketingCustomer Service
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Brand Embassy careers

Social customer service software
Brand Embassy makes customer service personal. We help companies with high volume social customer service demand prioritize and automate the right parts of the customer experience to create relationships built on human connections.

Incoming requests and mentions from social media, blogs and website forms are unified in one beautiful dashboard and routed to the most relevant customer service agent.

As a conversation grows organically on social media, so does Brand Embassy’s routing mechanism. Customers are matched with the same customer service agent throughout the experience and throughout their relationship with a company. Detailed customer profiles with an omnichannel view of the customer are linked to each request and seamlessly integrated with the agents dashboard. Intelligent routing paired with rich customer profiles empowers agents to deliver a fast, personalized experience that retains customers and increases loyalty.


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Vit Horky

Avatar for Vit Horky
Co-founder, Managing Director at @Brand Embassy Ltd.

Damián Brhel

Avatar for Damián Brhel
Co-founder, CTO at @Brand Embassy Ltd.
Total raised

$1M

Funded over

1 round

Latest round

Seed (Feb 2014)

Healthcare

Healthcare

Retirement

Stock awards

Generous vacation

+3 more
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