Bannerman

Account Manager at Bannerman

San Francisco · Full Time
Bannerman believes that everyone deserves to be safe. We’re building technology to make this a reality. We were launched out of Y Combinator and currently protect tens of thousands of people every day. Companies like Lyft, WeWork, and Tencent trust our software and the security guards we partner with to keep them safe. Read More
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Job Description

Summary

At Bannerman, we believe everyone deserves to be safe, and we’re building technology to empower security professionals to achieve this. We launched out of Y Combinator in 2014 and currently protect thousands of people every day. Companies like AngelList, Lyft, Y Combinator, Canvas, and WeWork trust our technology and security guards to keep them safe.

As a Account Manager for Bannerman, you will join a band of smart creatives to dedicated to taking over the archaic security industry to deliver a seamless support experience. You will be responsible for Bannerman’s book of business and your own team of support staff!

Responsibilities:

-Create an amazing onboarding experience for new clients, setting a high bar for subsequent service.

-Regularly communicate with customers, and be responsible for the customer experience roadmap, delivering customer-focused support experience initiatives.

-Define and monitor service experience metrics throughout the customer journey to drive improvements.

-Set goals, provide feedback, run trainings and be the direct report for YOUR remote support team members.

-Manage Bannerman Zendesk space and ensure our support team is responding to all customer inquiries in a timely manner.

-Identify new opportunities, and communicate/drive collaboration for product improvement.

Qualifications:

-Detail oriented, organized, and excellent communication skills.
High emotional intelligence and the ability to operate with empathy.

-Experience in a multi-channel client/customer support environment (e.g., email/phone/chat; Zendesk/intercom).

-You enjoy networking and building strong client relationships across all levels of an org chart.

-Thrive in start-up environments of ambiguity/autonomy and are a “self-manager” at heart.

Bonus Skills:

-Background in sales, with experience across an entire sales funnel (open to close).

-Physical security or security operations background.

-Analytical skills and experience with SQL, and advanced excel/data modeling.

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What We're Building

Each year, $44 billion is spent on security guard services in the US. Physical security threats are evolving and becoming increasingly sophisticated. There's a growing need for security services; the industry is growing 5% year over year. Unfortunately the industry is stuck in the past. Security is being done the same way that it's been done for decades. Bannerman is modernizing the physical security industry by building software.

Bannerman improves the industry in two major ways: 1) by making it easier to find security services online and 2) by using software to improve security guards in the field.

The Bannerman platform has 3 parts that are deeply connected:
- Guard mobile app
- Operator system for guard managers
- Client dashboard

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Bannerman Team

Johnny Chin
Co-Founder & CEO of Bannerman, Gates Millennium Scholar, BA Brown University, MS in Finance Sciences Po Paris, 2017 Kan of the Year
Matt Voska
Chief Operating Officer @Bannerman. YC Alum (S14). Formerly: Founder @Flytenow | Engineer @Carbonite
Rock Zhou
Dr. Ops @Bannerman (YC S14). Fmr Deployment Strat @Palantir Technologies + New Fin Mkt @Socgen + Macro @Goldman Sachs + @Wharton School + I make things happen.
Jérôme Desmares
Developer with a dark past as a marketing/business guy. Currently Software Engineer @Bannerman. Student @42 Born2code.
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Bannerman Investors

Dalton Caldwell
Partner @Y Combinator Previously founder/CEO of @Imeem and @App.net. @Stanford University SymSys '03.
Justin Kan
Co-founder of Atrium LTS and @Whale. Founded @Exec and @Justin.tv. Partner at Y Combinator.
Shri Ganeshram
Founder @Fresh • VP of Data/Growth @Eaze • Founder @FlightCar@Massachusetts Institute of Technology Dropout • Technical • YC W13 Alum
Pascal Levy-Garboua
Marketplace fan. Strong product and business background, ex-eBay, MS Stanford. Will be your first call when you need it.
Kevin Colleran
Managing Director @Slow Ventures focused on early stage technology investing. Previously one of the first 10 employees @Facebook.
Kevin Hale
Founder at @Spectacle. Partner at @Y Combinator. Founded @Wufoo (Acquired by @SurveyMonkey).
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