Website design+dev, graphic design, and operations support and optimization to micro-businesses, especially by assisting them source and implement software and cloud/SaaS...more solutions that best align with their business objectives & real-world workflow to improve efficiency, decrease costs and improve sales & retention. Services also include client/customer support and success, sales support, account management, marketing & business planning, and lightweight office IT/Network upgrading & support.
Co-founded company to deliver a SaaS white label ridesharing application & related solutions. Managed non-coding operations. Handled marketing, sales, coordinated &...more executed client contracts & managed entire client lifecycle, including onboarding, documentation, and support, including assessing & interpreting software change & customization requests. Also, coordinated & delivered end-user support including FAQs & How-To screencasts. Managed corporate finances & filings. Worked as remote team.
Fostered and supported student curricular and extra-curricular initiatives and projects to maximize improvements in human and environmental well-being at a university non-profit...more organization. Provided direct support, training, and mentoring to many hundreds of student volunteers, including non-profit Board of Directors. Managed and coordinated many projects, events, and conferences. Secured and managed grant funding. Managed organization's non-profit compliance requirements.
Operations & Customer Success. Self-managed. Enjoy helping customers get the best experience. A creative and critical thinker who connects the dots, anticipates what's needed and solves problems. A clear communicator who pays attention to details. Experienced in all aspects of a small SaaS startup.
While managing a non-profit, I secured funding to kickstart development of a rideshare website (when maps were still static and trip-routing was a distant dream) and in 2005 parlayed it into a bootstrapped co-founded SaaS ridesharing company that continues to offer a white label service that has facilitated millions of kilometres of shared rides for many hundreds of companies and tens of thousands of users. I worked on everything except the coding: sales, client relationships, contracts, end-user support and helpdesk, marketing, graphic design, bookkeeping and finances, etc. while working remotely.