Axius

IT Help Desk at Axius

San Francisco, San Francisco Bay Area · Full Time

At Axius we focus on delivering a great experience for our customers. We love working hard to build meaningful and impactful products to help people with all the technology in their homes and lives. Our culture is centered on People, Passion, and Product. We value the contributions of each and every team member and encourage them to grow with autonomy, gain mastery in their skills, and most importantly come to work every day with a purpose.

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Job Description

We are looking for a friendly and outgoing Customer Specialist to provide exceptional support to our customers via our Help Desk. Through live chat, phone, and email you’ll ensure that our customers and prospective customers always have a great experience. You will be their champion and voice inside the company. You will help our customers with their technology issues and make sure they always get the support they need.

REQUIREMENTS:
•Respond to chat, phone and email inquiries from new and existing customers
•Interface with our Technology Specialists and Operations to make sure customers are taken care of
•Outbound outreach to customers concerning any and all aspects of their accounts
•Triage technical issues & work with internal resources to support client needs
•Solicit and compile customer feedback to help drive product and process improvement

QUALIFICATIONS:
•Stellar written and oral communication skills
•Natural listener and problem solver with a passion for helping people
•Must have the ability to follow through on all tasks
•Tech savvy and a good understanding of common consumer devices
•Ability to work fast and think on your feet in high-pressure situations
•Exceptional time management skills and ability to respond to inquiries quickly and efficiently
•Experience with Zendesk and Intercom a plus

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What We're Building

The Smart Home is here and homeowners are going to be overwhelmed with connected devices. Axius simplifies the entire process of managing a Smart Home from delivery to security to support. We distribute our service via Builders, Integrators, and Property Managers who benefit from a dedicated partner and Smart Home expert to assist with project implementation and homeowner support. Axius’ customized services save time and money while increasing homeowner satisfaction.

Our unique combination of hardware, software, and best-in-class IT support offers a personalized, remote service solution for "smart" homeowners across all of their connected devices. Homeowners enjoy the value technology brings to their homes with Axius as their single point of contact to handle any questions or complexities. The result is a thriving Smart Home with the best products selected, all devices connected, and the network protected. Learn more about us at https://www.axi.us.

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