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Avanoo

Head of Customer Success at Avanoo

Boulder · Full Time

Avanoo supports people, teams, and organizations in aligning what they do with their highest ambitions for who they are.
We help organizations create meaningful, people-centered change using a proprietary method that includes storytelling, microlearning, and cutting-edge technology. Our unique formula supports people in shifting their behaviors and mindsets to drive better lives, better teams, and better performance.
Learn more about us at http://www.avanoo.com

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Job Description

WHO WE'RE LOOKING FOR:

We seek a highly knowledgeable and people-centered leader to head our Customer Success team.

Our ideal candidate has direct experience implementing company-wide strategic initiatives in Organizational Transformation, Culture, Change, and/or Training and Development at Fortune 1000 organizations.

We’re looking for someone with culture-oriented consulting experience who is passionate about partnering with leaders & teams to build thriving and highly productive workplace cultures.

As a self-driven leader and strategic partner, you will lead us in driving our revenue goals and building a truly world-class Customer Success operation.

As Head of Customer Success you will spearhead our Customer Success vision and develop scalable systems and practices for growing our existing partnerships and cultivating new ones.

RESPONSIBILITIES

-Lead a portfolio of key enterprise clients, with the expectation of increasing portfolio value significantly within the first year.
-Serve clients as strategic partner and visionary, ensuring they receive maximum value from Avanoo’s platform and services to drive key organizational performance outcomes.
-Communicate regularly with clients (including travel for in-person meetings) to deepen relationships, lead strategic visioning sessions, and gather feedback to improve our offerings.
-Strategically mentor Customer Success team members and support the efficient resolution of any issues on client projects.
-Cultivate open pathways for communication across all departments (especially between the Customer Success and Sales teams) to ensure optimal transfer of knowledge and relationships.
-Work with the CEO and Sales team to identify and build systems around repeat and referral behaviors (such as up-selling and cross-selling) that drive significant revenue growth.
-Drive the creation of tools to leverage your time and transform hacky, manual solutions into high-performing, easily transferable systems that scale.
-Pioneer enterprise Customer Success processes and best practices, and transfer that knowledge efficiently to new team members.

SKILLS/EXPERIENCE

-4-10 years experience in high-touch consultative and customer-facing roles.
-Comfort with designing, up-selling, and managing six- and seven-figure deals.
-Self-driven and highly accountable for delivering extraordinary outcomes.
-Enjoys leading and supporting others through ambiguity and change.
-Highly self-aware and emotionally intelligent.
-Strong communicator with a passion for people.
-High organizational intelligence about how enterprise clients typically operate.
-Understanding of how common types of software (e.g. web apps) are built and deployed.
-Extremely sharp problem-solving skills.
-Thrives in metrics- and data-driven environments.
-Ability to transform manual solutions into scalable systems.
-Ability to thrive in fast-paced environments and distill complex and ambiguous scenarios into their important and actionable elements.
-Bachelor's degree or equivalent experience (advanced degree a plus)

BENEFITS

Salary commensurate with experience, benefits (medical, dental, vision, disability), paid time off, options for equity in the organization, and a ton of fun with a close-knit team passionate about helping people unlock their potential, grow, and thrive in the workplace.

We value diversity and encourage all qualified individuals to apply

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What We're Building

Avanoo is the leading marketplace for online Programs that help people unlock inner potential in their lives and work. Our 3 minute a day 30-day Programs range from Leadership to Stress Relief, and are built, specifically, to help people develop the mental, emotional, spiritual, and interpersonal skills required for success on their own terms. 

Helping people unlock their potential is our DNA. It informs the methodologies we use to train experts in creating content, it informs every feature on our site, and it's present in every Program we launch. Focusing ONLY on helping people achieve their inner potential is the reason our Programs are so effective and it's the reason we're growing so quickly.

Our Programs are created by 130 of the best authors, speakers, and experts in the world. They are the gurus on inner potential. They include NY Times best selling authors, multiple time world champions, and on and on. Our clients range from Kaiser to El Paso to a large restaurant chain. 

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Avanoo Team

Daniel Jacobs
Founder, CEO, Avanoo. Eight years leading philanthropic tech orgs. Relationship builder. One exit. Media magnet. BA Williams College.
Prosper Nwankpa
President & CTO at Avanoo Builder. Investor. Entrepreneur.
Johel Davila
Successful Product Manager with experience at startups and Fortune 500 companies.
Morgan Stanfield
Working hand in hand with the best minds of our generation as EVP and Editor in Chief at Avanoo.
Dan Mahle
Head of Talent & Culture at Avanoo
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