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Astro Technology (acquired by Slack)

User Support Representative at Astro Technology (acquired by Slack)

Palo Alto, Remote · Contract
At Astro we're on a mission to enable people and teams to focus on what’s most important by bringing intelligence to workplace communication. Read More
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Job Description

Responsibilities

This role involves interacting with our users via our customer support tool (Intercom), providing information about our features, troubleshooting technical issues, and recording information related to bugs in our issue-tracking system (JIRA).

This person will report to our Marketing and Operations Manager, and will also interact with our VP Marketing and our CEO.

In the initial few weeks there would be some ramp-up and training to understand the fundamentals of our product, how we use the couple of relevant online tools, and our ‘voice'.

We're looking for someone to work with us part-time, at least for the next few months, but possibly indefinitely. Ideally, the candidate would be available 1-3 hours per weekday (including during the December holidays).

Previous customer support experience preferred, but not required.

We'd prefer a candidate in the Bay Area who we could bring to our Palo Alto office for initial training, but we're also open to remote candidates.

This job could be not only an interesting way to earn money with a flexible schedule, but also provide a step up if you think you'll be interested in the future in fulltime employment in the Bay Area or the technology industry.

Pay is $20-22/hour, depending on experience.

PS: We're an end-user app, so we expect applicants to try it before contacting us. You can download our app here:
Mac: www.helloastro.com
iOS: https://itunes.apple.com/us/app/astro-email-meets-ai-for-gmail-and-office-365/id1076356487
Android: https://play.google.com/store/apps/details?id=com.helloastro.android&hl=en

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What We're Building

Astro has been acquired by Slack! We’ve shut down our Astro apps as of October 10, 2018, but you can find us over at Slack making email and channels work better together. For more information, please visit https://www.astro.ai

Astro apps for iOS & Mac
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Astro Technology (acquired by Slack) Team

Roland Schemers
Founder at Astro Technology Labs, Mumbo, Zimbra
Ross Dargahi
Co-founder Astro Technology, Zimbra, Mumbo, Principal Volt Ventures
Anthony Lee
Currently Staff Engineer @Slack • Android @Astro Technology (acquired by Slack) . Android TLM @Google • Founder @Spotivate • Former @Zimbra@University of Waterloo • AngelPad 2012
Zach Buechler
Passionate problem solver with a creative edge. Health, education, and the intersection of tech in our lives. Experience shipping IoT, wearables, iOS, Android.
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