Distribution Client Account Manager
2016 - 2018 (over 1 year)
• Ensure the mutual success of the Chronicle Books sales team and our distribution partners, including Moleskine, in meeting annual sales goals of >$14mil. • Provide...more support to the sales team with opportunity highlights and custom reporting. • Coordinate the timely delivery and integrity of sales tools and title assets for 1k+ new SKUs per year.
• Set revenue goals both annually & quarterly; coordinated marketing plans, product launches, and promotions around revenue goals. • Responsible for new product...more buying and store merchandising. • Supervised all operations: Customer Support, Warehousing & Inventory. • Set up and managed outside marketplaces like Amazon and eBay.
Customer Support Manager / Remote Support Agent
2011 - 2014 (over 2 years)
• Constantly tested, optimized, and improved external & internal systems. • Managed a remote team of six; which scaled seasonally. • Constantly maintained response...more times and KPIs across all support channels.
Working with Amy is an experience I wish everyone could have. Her knowledge of building a great customer experience is as immense as it is instinctual. I owe a lot of my success to the things I learned...more while under her leadership.Adam Hageman
Operations/Logistics, Excel · I worked with our international and domestic suppliers to setup our logistics chain for this custom product. We worked… · More with an optics manufacturer in Korea as well as two separate manufacturers in China before shipping a fully assembled product to our warehouse in the USA. I also worked on inventory planning and allocation.
Iris Lenses transform your normal phone lens into a Wide Angle, Fisheye, or Macro Lens.
Introduced & streamlined processes around our wholesale program.
Streamlined international shipping offers which directly resulted in a 6% annual increase in new orders.
Oversaw the product launch of our 'Disposable Camera App' from development to launch, including setup of logistics chain for deliverable products ordered via the app.
Working with Amy is an experience I wish everyone could have. Her knowledge of building a great customer experience is as immense as it is instinctual. I owe a lot of my success to the things I learned while under her leadership.