Director Product Strategy & Development
2013 - Present (over 5 years)
As global product owner for Apple Pay, - Led initial Apple Pay launch with three of the largest U.S. issuers (Citibank, Bank of America, Wells Fargo). - Oversaw definition,...more design and delivery of American Express’ digital wallet platform to support Apple Pay. - Directed implementation of Apple Pay across American Express’ issuers. Negotiated overall solution with both issuers and internal teams (risk, technology, operations, and legal) while ensuring Apple’s aggressive timelines were met.
Built capability to sell Serve prepaid cards in major retail stores (CVS, Walgreens, Family Dollar, Office Depot), which enabled the product to reach more underbanked and...more unbanked consumers across the U.S.
Led 10 cross-functional and multi-cultural teams with over 85 people to design and implement Verizon’s key voice project with $20M budget. Project enabled Verizon to offer...more customers “triple play”, bundle of voice, data and television over its new high speed fiber network to better compete with cable companies.
Managed, directly supervised, and trained a globally distributed team of 20 software engineers making it one of five most productive offshore teams that generated $2M in...more annual savings. Mentored senior leadership in the U.S. on differences in cultural and work environments.
Software Systems Architect
2003 - 2004 (about 1 year)
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Financial Services professional with deep functional experience in business strategy, product development and product management. Consistently achieved or exceeded expectations when working with internal and external partners through decisive leadership, day-to-day management and strategic acumen.
Received the Chairman’s Award and the President’s Achievement Award for Outstanding Performance. Both awards recognize top 2% of employees for exceeding expectations in role and for inspiring and motivating others.