Fieldtech - IT Resident
2016 - Present (over 3 years)
**Demonstrating broad technical knowledge, exceptional customer service, and troubleshooting skills through the resolution of 3,000+ support issues with a 4.9 star feedback...more rating **Drafted and edited technical documentation for internal tools and processes to improve the user support experience **Assisted as a program manager on an event-based network deployment team and acted to gather requirements, manage communications between stakeholders, and execute on-schedule deployments
Global IT Portfolio Manager Intern
2015 (2 months)
**Created a dashboard to summarize the current status of top projects across multiple metrics **Collaborated with a team of interns to design, conduct, and present a study...more on millennial trends in the quick service food industry
**Founded and transitioned a consumer technology support business with a satisfied customer base * Provided troubleshooting services for consumer and small business computers,...more networking equipment, home theater systems, and other peripheral devices **Gained close to 300 customers over the course of four years through relationship building and reputation
Ran a small technology support business for four years. Transitioned our client base to another company and exited the business. Interned at major companies like McDonald's and IBM. Currently in an IT residency at Google.