Client Success Associate at AlayaCare

Toronto · Full Time
AlayaCare is a VC backed startup. Great people, great challenge, hard work but lots of fun!  Read More
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Job Description

We’re looking for a driven Client Success Manager to implement our clients. If you’re interested in helping us build the future of mobile healthcare, this job is for you.

You’ll need to have:
-Some business related university diploma
-1-3 years experience in some role involving contact with clients

It’d be great if you have:
-B2B software implementation experience
-Healthcare (more specifically home care) knowledge

You would be working on:
-Apply AlayaCare implementation project methodologies across all projects
-Actively manage the happiness of a portfolio of assigned AlayaCare customers.
-Become proficient in Demand Generation, Marketing Automation, and AlayaCare service offerings
-Provide phone based and occasionally on-site strategic and tactical consulting related to AlayaCare
-Set expectations, communicate implementation project timeline and define the onboarding process
-Confirm that all activities required during AlayaCare setup and implementation are completed
-Create and manage ongoing relationships with clients through their early use of AlayaCare
-Contribute to the development of best practices, methodologies, and other intellectual capital
-Provide training to clients
-Team effectively with other parts of the organization to address and resolve customer issues
-Manage ongoing client communications and share status updates with internal and external stakeholders
-Manage project risk to ensure timely, on-budget project execution and closure

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What We're Building

AlayaCare is a provider of revolutionary cloud-based home healthcare software. With a product spanning Clinical Documentation, Back Office Functionality, Patient and Family Portals, Remote Patient Monitoring, Telehealth and Mobile Care Worker apps, AlayaCare offers a platform for homecare providers to achieve better outcomes for patients and payers. For more information, visit

CHCA Home Care Summit 2015
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AlayaCare Investors

Jesse Rasch
Founder (acquired by AT&T), InQuent (acquired by private equity >, VerticalScope (acquired > Torstar).