Airtable

Customer Success Manager at Airtable

San Francisco · Full Time
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Job Description

Airtable is looking for a creative, resourceful Customer Success Manager to work at our office in San Francisco's Union Square.

Airtable is bringing the database out of the realm of power users and into the mainstream, creating a new type of flexible but sophisticated productivity tool that anyone can use. When simple todo lists don’t cut it and spreadsheets get ugly, Airtable gives end users the ability to create (and share) their own databases for everything from planning a big nondenominational holiday feast to organizing farm equipment and livestock. See some of their stories on our blog: https://airtable.news (https://airtable.news/) .

As a Customer Success Manager, you'll be the point-person for helping our enterprise and professional customers use Airtable more effectively. Within Airtable, you'll also serve as the advocate for these customers and help guide our product and marketing efforts. This role will necessarily involve constant evolution as you find new patterns and processes to become more effective at helping our customers grow their usage of our product.

You'll also create educational materials to help show our users the best ways to use Airtable. From feature guides and best practices blog posts to webinars, trainings, and other materials, you'll work across multiple mediums to create the right resources to help our users discover new use cases, develop more sophisticated workflows, and generally get more done with Airtable.

Responsibilities

* Build trust and maintain strong relationships by learning about each customer's individual needs and business goals and figuring out how that customer can best use Airtable's features.
* Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product.
* Onboard and assist new enterprise and professional customers, which will require a mastery of Airtable's features.
* Be comfortable simultaneously managing multiple customers who are at different points on the account lifecycle.
* Develop a range of materials including one page feature guides, horizontal and vertical best practice kits, webinars, custom trainings for large teams, and more.
* In addition to your customer-facing responsibilities, you'll also need to wear the hat of a UX researcher or product manager for internal product discussions, translating customer usage and feedback into actionable insights and feature ideas.

Here's a non-comprehensive list of things we love to see:
* Excellent written and verbal communication skills
* Enthusiasm for creative problem-solving (aka a consulting mindset)
* Strong interest and familiarity with various productivity tools
* Previous experience in mentorship or education
* Previous experience in customer success, account management, or sales at a technology company, ideally in the productivity space
* Experience at a small, fast-growing startup

**Working at Airtable**
Airtable is an independent, private company headquartered in San Francisco. The company has raised over $70 million in funding from notable investors including: CRV, Caffeinated Capital, Freestyle Capital, Data Collective, Founder Collective, CrunchFund, Box Group, and Ashton Kutcher.

**How to Apply**
Here's our application form: https://airtable.com/shrrU6mRoIsFOO0Pq
We look forward to hearing from you!

Apply Now

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What We're Building

Airtable is bringing the database out of the realm of power users and into the mainstream, creating a new type of flexible but sophisticated productivity tool that anyone can use. When simple todo lists don’t cut it and spreadsheets get ugly, Airtable gives end users the ability to create (and share) their own databases for everything from planning a big nondenominational holiday feast to organizing farm equipment and livestock.

In a world increasingly filled with inflexible, push-button apps that trade human creativity and expression for simplicity at all costs, we instead take inspiration from humanists in the history of computing, such as JCR Licklider and Alan Kay ( http://bit.ly/1q31eLL ).

More on Airtable:
Airtable blog: https://blog.airtable.com
Making and Breaking the Grid, a peek into Airtable's design philosophy: http://bit.ly/1rlSktM
Simple vs Elegant Software, a talk by Airtable cofounder Andrew Ofstad: https://www.youtube.com/watch?v=UKotko1nAbU

Add testimonials, product launches, and photos that highlight your company

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Airtable Team

Emmett Nicholas
Cofounder, CTO at @Airtable . Formerly at @Stack Overflow
Howie Liu
Cofounder, CEO at Airtable. Previously cofounded Etacts (YC W2010, acquired by Salesforce)
Andrew Ofstad
Airtable co-founder, former Google Maps product manager
Matt Bush
Engineer @Airtable, former engineer @Facebook, studied CS & HCI at Stanford '10
Roy Mathew
Growth @Airtable | Ex-Founder & CEO @uQuote | Ex-Head of Growth @ElasticSearch | Ex-PMM/FP&A @Box | MBA @Wharton School | Economics @Harvard University
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Airtable Investors

Matt Ocko
Investor for 20 years in teams (@Zynga, XenSource/CTRX @Facebook, Datamirror/IBM, Fortinet/FTNT, Tango, @Metaweb, D-Wave) solving hard problems for large markets.
Benjamin Ling
GP at @Khosla Ventures, Sr Director Search Products @Google • Sr Director of Partnerships, Content & Platforms @YouTube • Director of Platform @Facebook
Joshua Reeves
CEO/Co-Founder of @Gusto. [We're Hiring!] BS/MS Electrical Engineering from @Stanford. Investor in @Checkr, @Flexport, @Cruise Automation, @Segment, & others.
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