Customer Success Manager - SaaS Experience MANDATORY - Min. 5 years experience

MANDATORY - BENGALURU BASED

Nunify is an event technology SaaS product. Nunify is a Hybrid Event Platform that provides technology to webinars, virtual events, in-person events. We work with thousands of events for clients like Amazon, TESCO, Titan, Emami, Google, etc., . Know More - https://www.nunify.com/

KEY Responsibilities

1. Manage and resolve inbound support requests from clients via chat, email and 1:1 calls with clients and end-users.
2. Know the product inside and out and be quick on your feet to troubleshoot client issues.
3. Identify support tickets that are masquerading as inbound sales inquiries and pass them to the sales team.
4. Be the customer’s voice internally and provide feedback on how we can better serve their needs.
5. Take the lead on creating and maintaining content for our knowledge base including articles and videos.
6. Over time become an expert in the event technology landscape to help customers not only solve their problems but be more successful.

You will also work with Nunify's Account Executives, you'll provide input into their strategic customer plans, helping them to identify areas where existing customers could improve their use of Nunify or uncovering new uses for Nunify amongst their customer portfolio.

We are looking for someone who:

• Has minimum 4 years working with SaaS (Mandatory)
• Meticulous documentation and note-taking abilities
• Agile; able to switch gears multiple times throughout the day
• Exemplary time-management client-management skills
• Passionate about technology and innovation with advanced computer skills