Wrote help files for new stealth product. Worked closely with engineering and marketing to ensure help files were technically correct and on brand. Provided engineering...more and UX designers with UI string suggestions to help streamline user experience with the product.
Wrote technical product documentation for their hardware and software product lines. Worked closely with engineering, tech support, product management, and marketing to...more ensure product docs were technically correct and on brand. Provided user experience feedback to the UX and GUI teams to help coordinate a unified experience across product lines. Supported localization team by providing product context to translators, and managing localized versions of product documentation.
installation guide for IP dome camera with fisheye lens
Technical writer, Madcap Flare, Adobe Illustrator · Digital installation guide written for field installers. Provides additional context to support… · More Ikea-style installation drawings that come in the box.
Content is delivered in PDF format on the company website, and in eDocs app for offline access.
Enterprise surveillance software setup and workflow guide
Technical writer, Madcap Flare · Software setup guide geared towards field engineers and other system installers who would be installing the end-to-end… · More system for the first time. Includes checklist of tasks that should be completed at each customer site.
Technical writer, Robohelp, Madcap Flare, Adobe Photoshop · Operator user guide for an end-to-end enterprise software product. Single-sourced content… · More from the software help files to produce this PDF.
What I Do
I create a end-user product documentation strategy for companies to help maximize their customer support capabilities and fill-in an often forgotten gap in branding. I help deliver product documentation where customers can expect to find them, and extend branding into technical content.
Highly experienced in creating end-user product documentation for hardware and software products:
> Written and edited 30+ camera and other hardware product manuals.
> Developed and maintained the help files for 3 enterprise level software product lines.
Managed the development of a document delivery mobile app to support customers installing hardware on-site.
Very familiar with MadCap Flare
> Built a content strategy system based around single-sourcing and reuse in Flare.
> Migrated content from Robohelp, FrameMaker, and Microsoft Word into Flare.