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Active Mind Technology

Customer Support at Active Mind Technology

San Francisco · Full Time

We are revolutionizing the world of sports, starting with golf, in the space where wearables, IoT and sports converge.

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Job Description

We are looking for world-class candidates to work with our global Customer Support team. We're a fast-growing startup that is serious about having a good time while making cutting edge products within golf and sports technology.

Duties, Responsibilities and Skills:

· Respond directly to support issues and service requests submitted via, telephone, email, chat, and voicemail

· Respond to requests for technical assistance from customers to identify, determine, reproduce, and resolve or escalate issues using existing guidelines and standardized tools

· Maintain a positive company image during all interactions with the customers

· Exceptional communication skills as your team will be growing and sit all over the world

· Develop new team techniques and strategies that increase efficiency and deliver better user experience, using sound analysis and impact metrics to support your positions

Desired Skills and Experience:

· BA/BS degree or international equivalent

· Experience in Technical Support, including help desk and/or customer call center environment in a technical environment

· Affinity and passion for new technology, consumer products, and all things electronic

· Thrive in a small company environment by being able to juggle multiple priorities in a fast-paced, dynamic environment

· Analytical thinker who can break down problems and provide solutions using data and technology independently with little direction

· Familiarity with golf and its terminology; active casual or competitive player preferred

· Familiarity using and troubleshooting software apps computers on Windows OS (Vista, 7, 8, 10) and Mac OS (10.7+), as well as both Android and iOS smartphones

· 0-3 years of professional experience, preferably with a focus on customer service or technical support

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What We're Building

Sport specific wearable technology and software platform which is extendable across multiple sports beginning with Golf

Key Features

- GPS, MEMS Sensors, Bluetooth 4.0, NFC

- Plug and Play tags easily attach to your clubs

- Seamless data capture of your golf game - no data to enter

- Starting in Golf - architecting for multiple sports

- Patent Granted Dec 31st 2013

Worn by Graeme McDowell at the Masters and US Open Championship

Worn by Lee Westwood (Worlds No 4 Golfer) at Tour Championship, French Open and AT&T Pro Am

Signed Jim Furyk and has been worn in par 3 competition at the Masters 2014

Lydia Ko wore device during practice rounds at Lake Merced and wins LPGA Swinging Skirts event April 27th 2014

USGA and RnA Approved for competition ******

Add testimonials, product launches, and photos that highlight your company

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Active Mind Technology Team

Jeremy Shaw
Experienced software engineering executive with a range of experience including mobile, web and device.
Arnaud Tellier
Entrepreneurial CTO with strong technical leadership and 15 years of hands-on experience building reliable and scalable solutions
Jason Gilberg
So many hats, I needed to buy a hat rack. Educated in both Data Science and Engineering, I am passionate to improve my crafts on new and interesting projects.
Vinny Coyne
Software engineer, with 5+ years experience developing for iOS. iOS Lead @Active Mind Technology
Wenbo Sun
Experienced software engineer
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