- Manage student retention through providing proactive, reactive, comprehensive and exceptional customer service - Analyze program and student data to estimate credit...more pacing, raw credit productions including intuitive reasoning to forecast appropriately
- Managed day to day operations, support, and development - Designed educational platform for employee learning - Developed operational budgets and managed P&L...more - Implemented new sales trainings to increase revenue by 20% - Partnered with COO to update branding and strategic planning - Participated in the Company’s Strategic Planning Process, providing feedback regarding the operations function, facility updates, and purchases
- Coached to improve sales closing rates by 50%; Regional sales by 15% - Drove strategic alignments across departments to increase revenue by 10% - Managed P&Ls...more and presented QBRs - Proven success in change management rooted in mentorship - Excelled in the customer experience; Ranked Top 5 NPS rated department in the company
What's the most useful business-related book you've ever read?
Emotional Intelligence, 7 Habits of Highly Effective People, 12 Mistakes Managers Make and How to Avoid Them, Start With Why, Forbes (subscription), Switch
What's your favorite non-business book?
If money were not an issue, what would you be doing right now?
Life and Career Coaching
What words of advice would you give your younger self?
Learn as much as you can. Take nothing for granted!
What's the most creative thing you've ever done?
Redesigned sales strategy to become known as a facility “flipper”. I was used at Equinox to develop managers, educate staff, build culture, and get each facility in the black.
Which founders or startups do you most admire?
What's your super power?
My super power is my personality and presence. People trust me, they like me, they look up to me, and they follow me.
What's the best way for people to get in touch with you?
Snail mail, cellphone, email, or carrier pigeon.
What words of wisdom do you live by?
Find the Why. People will always stand behind something or someone they they like, trust, understand, and respect.
Also, “Integrity above all else”.
My moral compass is my guide.
What aspects of your work are you most passionate about?
My employees. I’m passionate about being the best leader AND the best manager that I can be. They inspire me to be better, and I do the same for them.
What was the most impactful class you took in school?
What's something you wish you had done years earlier?
Learned to code
What's an obstacle you've overcome?
I recently changed careers from Fitness Management into the tech/higher education realm. Leaving the career path that I've been on for almost 20 years to transition into a more current industry has been a tremendous learning experience.