9th Dot is an idea crowdsourcing platform committed to perfecting the user experience. It will serve as the marketplace for businesses to collect innovative ideas from their customers. It will properly incentivize customers to provide their ‘aha’ moments of how they can innovatively improve their own user experience and then provide this data to companies seeking to modify their operations to better satisfy the needs of their customers.
Currently, feedback mechanisms are reactive based (e.g., was the food warm, room clean, etc.) and neither compensate users for their time nor effectively close the feedback loop in letting users know their voice has been heard. In addition, existing social media platforms such as Twitter and Yelp, are neither designed for users to provide innovative ideas nor serve as an efficient means for businesses to collect this data.
9th solves all of these problems and the product applies to any business, regardless of size or industry, and its customers.