Thomas Knoll
Founder, @Clipppr. Community Architect. Advisor. Previously: community, product, marketing, customer development at LaunchRock, Zappos, UserVoice, and Seesmic.
I advise companies on strategies and tactics for community cultivation and customer development to help them: discover, welcome, acquire and retain an active community of customers; and transform customer support and social engagement into a source of customer evangelism.