Technical Support Engineer (Korean Speaker)

Have you ever wondered why your favorite apps, social media content, and video games load in the blink of an eye? It's likely because of Gcore behind the scenes!

Join a team that collaborates with industry giants like Intel, Dell, NVIDIA, Graphcore, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery.

If you are passionate about transforming the internet and contributing to cutting-edge innovations, come join us at Gcore!

We are over 550 professionals and currently looking for a Korean SpeakingTechnical Support Engineer

What you should know about our team: We are a group of professionals working together to achieve a common goal. We believe in ownership, and you will have a mandate (together with your team) to develop features end-to-end. You will have a real impact on our product development! We support each other and the biggest focus for us is to learn from each other!

What you will do:

As a Technical Support Engineer, you’ll join a team you can always rely on for feedback and continuous professional growth.

Your Responsibilities:

• Second-line support [L2];
• Handle inquiries with the most important customers of the company via chats and email/tickets;
• Make sure that all requests from the most important customers resolved in a timely manner with involvement of our products teams, if needed;
• Advanced troubleshooting of complex technical issues and providing effective solutions in a timely manner, forward it up to the higher levels of support, if needed;
• Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment;
• Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis;
• Reactively file issue reports to Gcore engineers, build documentation, procedures, document desired behaviour and/or steps to reproduce, and suggested code-level resolutions for complex product bugs, assist engineers to drive bugs to resolution.

*We expect you to have: *

• Professional technical experience (3 years or more).
• At least 2.5 years of experience working in a Technical Support role.
• Excellent verbal and written English (B2 and above) and Korean (native) communication skills.
• Excellent knowledge and hands-on experience with Linux.
• Familiar with Cloud solutions and CDN.
• Strong command line/terminal experience, including curl, dig, traceroute/MTR, git, tcpdump.
• Proficient in troubleshooting HTTP, DNS, OS and network-related issues.
• Knowledge of the OSI Model, an understanding of how the Internet and Virtualization work.
• Familiar with Jira and Zendesk.
• Self-motivated and able to learn new technologies/systems/features independently.
• Proficient in scripting languages such as Bash, Python, or other similar languages.
• Responsible, polite, and optimistic person with strong communication skills.
• Can explain complex things so that they become clear and simple.
• Good at prioritizing tasks.

*Nice to have: *

• Certified in Computer network and Linux.
• Experience with Windows Operating Systems.
• Know about Docker, K8s and Terraform.
• You would like to develop yourself in the world of Hosting, Network and Cloud.
• Experience with CDN, or want to learn it, as well as Cloud.

About the schedule:
Monday-Friday, 09:00 - 18:00, 1 hour of a break time.
On-call duty is possible.

*What We Offer: *

We aim to offer benefits that ensure you feel and give your best. The benefits vary by region, but you can expect perks like:
​

• Competitive salary
• Flexible schedule
• Remote, hybrid, or office work
• Educational support
• Medical insurance (depending on the contract type and your location)
• Business trips (depending on your role)

*About the Company: *

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.

Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Orange, Avast, Photon, Unity, Sandbox Interactive, and others.

To find out more about Gcore, please check out our product website, our Careers page, LinkedIn page, and Instagram account

*Equal Opportunity Employer *

We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.

*Let’s transform the Internet together! *